Terms and Conditions

 

DAY TIME CHILDCARE

a) Service:
Nannies are available during the daytime for half day or full day care. We can arrange to pick children up from ski school upon request. Children will be looked after in their own accommodation by the nanny. However, they can also be taken around Verbier, or brought to join parents for lunch by arrangement. Also, extra activities such as swimming, sledging and art classes can be organised upon request.

Full week nannies will be equipped with a range of fun toys/games to entertain your children and we will arrange for you to meet your nanny before the booking for introductions and childcare details.

b) Hours:
For a full-day-full-week service, nannies will work 6 days each week for 8 consecutive hours per day. The client can choose when the nanny works on a day to day basis between the hours of 8am – 7pm. For half-day bookings the nanny will work at least 4 consecutive hours in the morning or afternoon. Pre booked hours must be used as no refund will be given in the case of unused hours.

c) Transport:
Our nannies can arrange their own transport to and from your accommodation.

d) Booking:
A deposit of 50% of the total amount (based on the minimum hours requested) is required to secure the booking, a booking confirmation will then be issued. The remainder is due at the start of the booking and will be taken at the pre-meeting before your nanny starts work. Any additional hours will be invoiced at the end of the week.

d) Cancellation:
We will send a confirmation which gives you a cancellation period (depending on the time of the season). If the cancellation is made during this period, then 50% of the total price booked is due. Please note, if unspecified a 1 week cancellation period applies.

EVENING BABYSITTING
a) Service:
Evening babysitting may be arranged at short notice, although during busy periods it is recommended that you book early. The booking is for a minimum of 2 hours. Note also, this service can extend to daytime hours if a carer is available.

b) Hours:
Evening babysitting must start before 10pm.

c) Transport:
Babysitters will arrange their own transport to your accommodation however you are responsible to arrange their safe transport home, and if necessary pay the taxi fare.

d) Booking:
For evening babysitting we will require credit card details to secure the booking (although payment will not be taken) and the entire amount may be settled by cash or credit card at the time of your service (subject to a 2% charge).

e) Cancellation:
If the booking is cancelled in less than 24 hours before the start of your child care, a fee of 60chf * will be charged (2 hours minimum work).

* New Years Eve a fee of 100chf will be charged if cancelled less than 48 hours away from the start of the booking.

Registration
A pre meeting will be arranged prior to your arrival in resort, Lucy or Sarina plus the nanny will call at your chalet/apartment to meet the children. We will have a form for you to fill out regarding the children (medications, allergies, routine and emergency contact details) for the nanny to keep during the job.

Settling-in
All parents/guardians are encouraged to stay for the first half hour or so to aid their child with the settling-in process as the first day can often be unsettling for children in a new environment. However, please be aware that this time is included in your paid hours. Staff will also give you verbal feedback at the end of each day. Upon request we will create a daily diary with routine and activities occurring each day.

Health and Safety
If your child has any special health needs or concerns please discuss this with a member of staff on arrival. Should your child require any medication during their time with us, please detail the procedure on the form, although we recommend where possible to administer medication before your nanny arrives.

In the event of any untoward incident occurring, you will be informed and requested to countersign a record of the incident. Please note that the safety of the children is our priority, and we have written guidelines, which are of course accessible to parents.

The parents/guardians must leave their mobile phone number(s) with the nanny, and make sure they are contactable at all times during the child care. Mobile phones must be fully charged and audible in ski conditions wherever possible.

Child Protection
The children’s welfare is of paramount importance; consequently all our nannies have been subject to Enhanced Disclosure from the Criminal Records Bureau or have had a police check. Likewise should staff have concerns about a child in their care they have a duty to report this to the appropriate agency.

Security
Unless specified in advance, Petit Verbier will not hand over any child from their care to anyone other than the parent/guardian. If the child(ren) is to be left in the care of another adult, Petit Verbier will need a full name, description and password for this event (to be completed on the form).

Food
Carer’s meals must also be provided for when working over meal times.

It is the client’s responsibility to inform Petit Verbier of any special dietary requirements and allergies. This can be detailed and signed on the form.

If you have self catered accommodation, we can prepare food from your provisions. However in company chalets/hotels, carers are not insured to use the facilities to prepare food therefore we will require a float of money which can be either used for a restaurant/café lunch. Preferably lunch should be prearranged with chalet company/hotel.

Babies – formula or milk must be provided and written instructions given to the nanny regarding feeding times etc.

Children’s belongings
We ask that you provide a day bag for your child(ren) for your nanny’s ease. For young infants, please include a supply of nappies, wipes, nappy disposal bags along with a change of clothes, comforters, dummies and bibs. For children who may be potty training, please provide several changes of clothes. Older children may also have a swimming costume, extra clothing and towel for agreed outings.
Please note Petit Verbier will use due care for your child’s belongings but ultimately we are not responsible for any damage or loss to your items.

Safety and Fire Regulations
Petit Verbier carers take serious measures to ensure they adhere to the health and safety regulations of the client’s accommodation. It is ultimately the tour operator’s responsibility to ensure all health and safety regulations are being met and should the client have any concerns over this they need to speak to the tour operator directly.

Petit Verbier carers are trained in resort to ensure they are fully aware of the safest places to care for the children in any environment, indoors or outdoors. Nannies will make it a priority to familiarise themselves with the fire escape routes, fire extinguishers and first-aid boxes of the accommodation upon arrival. All our nannies are first aid trained as are many of our babysitters.

Child Sickness
All our carers have telephone numbers of the medical centre and pharmacy in Verbier and will take the child there if they see fit after necessary consultation with parent. Should a child arrive or develop an infectious illness it may be that the nanny can not continue to care for the child. In this case no refund will be given.

Nanny sickness
Should the client’s nanny become ill and is unable to continue working, every effort will be made to replace the nanny with another member of the team. If this is not possible a refund will be given for any time the nanny is unavailable.

Payments
Deposit or complete payment may be made by cash, credit card or bank transfer. Credit card transactions are subject to a 3.5% charge.

Postponement policy
If your holiday is postponed we will endeavour to provide you with child care during your new holiday dates. There will be a 10% charge of your total child care cost for us to rearrange your child care at any time. If however we are unable to provide you with child care for your new holiday dates the cancellation charges above apply.

Complaints policy
At Petit Verbier, we take customer satisfaction very seriously. If at any point you feel that you wish to discuss an issue about our service, please contact Lucy Anderson who will endeavour to resolve the issue.

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